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A TOP 20 LAW FIRM
The Challenge
Making it easy for partners and associates to work whenever, and wherever they need has been one of keys to the success of this industry leader. But when it came to providing an easy, consistent, and secure home set-up, the firm found its IT staff overburdened.
Background
After deciding to make the investment to provide every attorney with the best possible home support, our client needed a firm that could make many home visits while maintaining the expertise and outstanding customer care of their internal helpdesk.
Personal Technology Solution
Personal Technology was called upon to visit every attorney's home to install a wireless-capable router, secure each home computer and test Virtual Private Network (VPN) connectivity and performance. Our expertise in home environments, wireless networks and leading remote-access solutions such as Citrix, allowed us to quickly and efficiently install or troubleshoot any remote access issue. Personal Technology is now a key member of this firm's technology support services.
Personal Technology Results
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Increased flexibility, productivity and satisfaction among attorneys.
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Decreased off-hour calls to helpdesk for remote access issues.
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The firm is now rolling out remote access for Mac computers, and has enlisted Personal Technology to lead support for this growing platform. |
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