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A POWERHOUSE INVESTMENT FIRM

The Challenge
To deliver full service, on-site home and emergency response technology support to its C-level officers and senior executives.

Background
As a global investment firm that operates in rapidly changing markets, our client needed an "always-on" home technology support team with the capacity to quickly respond to home technology set-up and troubleshooting work for its management team and senior executives.

Personal Technology Solution
Personal Technology's screened and well trained team was a perfect addition to this firm's technology support services. After hand picking a team to work with these high powered executives, Personal Technology is now routinely called upon for everything from wireless network set-up, high-speed printer installation and Blackberry troubleshooting to complex Virtual Private Network (VPN) and remote-access issues.

Personal Technology Results

•	Greatly improved satisfaction among senior management with home technology support.
•	Our client's helpdesk now has an accountable, full service team to supplement its phone support.
•	Personal Technology's work freed up internal resources for critical internal technology projects.


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