Personal Technology Solutions


	Our Services > For The Enterprise > How To Buy

We know your needs are distinct. That's why our solutions are comprehensive, customized and cost-effective.

Personal Technology offers two support levels:
Our Standard Support and Complete options.

Both Enterprise support options include these world class service components:

•	Guaranteed response time
•	Dedicated service team
•	Dedicated account manager
•	Online enterprise portal for requests and tracking
•	Event support availability (conferences, hotels, etc.)

Standard Support

Offers enterprise and mid-size companies off-site technology support when, and where they need it.

Service Commitment:
. On-site Appointments - Next Day
. Phone Appointments - 4 Hrs.
. 9 x 5 x 7 Guaranteed Availability

Complete Care

Unsurpassed off-site technology support for the company that demands the very best.

Service Commitment:
. On-Site Appointments - 4 Hrs.*
. Phone Appointments - 1 Hr
. 24 x 7 x 365 Guaranteed Availability
. Customized workflow, reporting, and e-mail notifications
. Online portal customizations
. Fixed prices for select jobs
. Preferred Rates
. Employee discounts for personal work

*Does not include travel time. Appointments requested after 12:00 PM may be scheduled for Next Day.

To find out more, call 212-206-9619, or visit www.ptsolutions.com.